Client Communication & Account Management Act As The Single Point Of Contact (Spoc) For Assigned Import Accounts, Addressing Daily Queries Regarding Shipment Status, Container Movements, And Documentation. Provide Proactive Updates To Clients Regarding Vessel Arrivals, Custom Examination Schedules, Out-Of-Charge (Ooc) Status, And Delivery Milestones. Maintain Professional And Timely Correspondence Via Email, Phone, And Client Portals.
Import Documentation &Amp; Verification
Receive, Review, And Verify Pre-Alert Import Documents (Bill Of Lading, Invoice, Packing List, Certificate Of Origin, Free Sale Certificate, Bis/Fssai/Wpc Or Other Specific Regulatory Nocs).
Coordinate Closely With The Documentation Team For Timely Filing Of Import General Manifest (Igm) Tracking And Bill Of Entry (Boe) Preparation In Accordance With Indian Customs Regulations (Icegate).
Ensure Correct Tariff Classification (Hsn Codes), Duty Calculations, And Adherence To Preferential Trade Agreements (Pta/Fta) If Applicable.
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Coordinate With Internal Filing, Licensing, And Operations Teams To Secure Timely Assessment, Appraisal, And Clearance Of Import Shipments.
Follow Up On Customs Queries, Physical/Rms Examinations, And Sample Testing Procedures (If Required By Agencies Like Fssai, Sqccil, Drug Controller, Etc.).
Coordinate With Transporters, Cfs/Port Terminals, And Surveyors For Smooth Container De-Stuffing, &Nbsp;And Dispatch.
Exceptional Interpersonal And Communication Abilities.
Excellent Organizational Skills And Attention To Detail Under Tight Deadlines.
Problem-Solving Mindset With The Ability To Manage High-Pressure Situations And Operational Bottlenecks.
Proficiency In Ms Office (Excel, Word) And Logistics Erp Systems.
Mandatory: Fluency In English (Both Written And Verbal) With Strong Business Correspondence Skills To Interact Effectively Clients, Overseas Agents, And Domestic Authorities.
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