Identification Of Potential Customers Thru Telecalling From Prospective Database Generation Of Leads And Queries And Conversion To Business : Self Or Thru Field Sales As Per Opportunity Fixing Of Appointments For Sales Persons With Existing And Prospective Customers For Additional Business Achieve Targets : Joint Targets With Field Sales Prepare Quotation For Freight & Customs Clearance Job In Co-Ordination With Superiors And Maintain Conversion Records Follow Up With Shipping Line, Co-Loader, Forwarding Agent And Airlines On Status Of Shipment, To Ensure Shipment Is Cleared And Delivered To Customer On Time Tracking Of Shipments And Update The Tracking Sheet With The Shipment Status And Send To Customer On Daily Basis Update System With Pod Sending Of Pre Alert And Maintain Customer Communication In A Timely Manner To Take Necessary & Immediate Corrective & Preventive Actions Against Customer Complaints And Be Proactive In Dealing With Such Situations Periodic Reporting On The Day-To-Day Activities/ Developments To Higher Officials Maintain Dsr / Mis Reports In A Timely Manner
Maintain Excellent Relationship With Prospective &Amp; Existing Customer Base Thru Active Tele- Calling
Generation, Maintenance &Amp; Review Of : Enquiries, Quotes &Amp; Conversions
Support Field Sales Team In Meeting Budgets : Appointment Fixation, Lead &Amp; Query&Nbsp; Generation Etc.
Accountable For Day To Day Customer Service Activities Of Freight Forwarding &Nbsp;
To Prepare Data Analysis Periodically (I.E.) Dsr / Mis Reports
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